All posts tagged: Process

Handshake of business people struck a bargain

Mutti or why Customer Care matters

Mutti is my 93 year old grandmother. She still lives on her own and is very independent - in fact she only stopped driving last summer. She never asks for anything and never complains...

airplane-otto-pilot-scene

Is there anyone flying this plane?

I was directly affected by a recent airline strike, flying out when it started and flying in at its peak a few days later. What struck me the most was not so much the stress, the wait, the delays, the lack of communication...

depressed businessman

The Pitfalls of Workflows

When we talk about workflows and their benefits, the one that is consistently put forward is that it enables faster execution...

Abhacken

Are standards THE solution?

We all agree that standards exist for a reason: it’s a proven methodology, a long-standing process that is in place to help address how a company operates as to ensure everyone’s alignment in specific areas of the business...