All posts tagged: Change Management

Handshake of business people struck a bargain

Mutti or why Customer Care matters

Mutti is my 93 year old grandmother. She still lives on her own and is very independent - in fact she only stopped driving last summer. She never asks for anything and never complains...

Sad Man with his Hand on his Head. White background. Blue.

Changing the company’s DNA

Surprisingly, management by fear is not as uncommon as one would think. The “Dictator Boss” is not a myth, it’s an unfortunate reality...

Network, map, business.

Better Sharing

Resistance to change is often linked to the fact that changes were not sufficiently explained, and therefore not understood...