Blog

international hello

Knock Knock?

I can still picture a colleague of mine in the Paris office coming out of a meeting with a prospective German client in a wild panic...

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Punctuality is all relative

I have travelled extensively around the world and have constantly been exposed to differences, some obvious and some a lot less...

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The Customer’s Catch 22

I have noticed lately that the answer given to customers these days is more and more often “not me, not my responsibility, not my domain, can’t help you”...

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My resolutions for 2016

As we enter 2016, I wonder what my New Year resolutions should be. Let’s be honest here: motivation is high, promises to oneself are made with the best of intentions…

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Mutti or why Customer Care matters

Mutti is my 93 year old grandmother. She still lives on her own and is very independent - in fact she only stopped driving last summer. She never asks for anything and never complains...

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Is there anyone flying this plane?

I was directly affected by a recent airline strike, flying out when it started and flying in at its peak a few days later. What struck me the most was not so much the stress, the wait, the delays, the lack of communication...

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The Pitfalls of Workflows

When we talk about workflows and their benefits, the one that is consistently put forward is that it enables faster execution...

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Changing the company’s DNA

Surprisingly, management by fear is not as uncommon as one would think. The “Dictator Boss” is not a myth, it’s an unfortunate reality...

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Why your business must adapt

Kuala Lumpur: a fast paced city, high rises growing like mushrooms, constant haze... A place where technology has taken its rightful place...

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What businesses can learn from a 9 year old boy

It has now been 10 years since I last came to Thailand, and not much has changed. I was expecting the city of Bangkok to have reinvented itself, as most big cities in the world have over the same period of time. Here, time has frozen...